Terms & Conditions

OVERVIEW

This website and application are operated by the Serviceon team. Throughout this site and application, references to “we”, “us” and “our” refer to the Serviceon team. Serviceon provides this website/application, along with all information, tools and services available on the platform, subject to your acceptance of all terms, conditions, policies and notices set out below.

By visiting our site and/or purchasing goods from us, you enter into our “Service” and agree to be bound by these terms and conditions (the “Terms”). This includes all supplementary terms, conditions and policies referenced within this document or accessible via hyperlinks. These Terms apply to all users of the website, including browsers, vendors, customers, merchants and content contributors.

Please read these Terms and Conditions carefully before accessing or using our website/application. By accessing or using any part of the site, you confirm your acceptance of these Terms. If you do not agree with all provisions of this agreement, you may not access the website/application or use our services. Where these Terms are regarded as an offer, acceptance is strictly limited to these Terms.

Any new features or tools added to the store in the future shall also be governed by these Terms. You may view the latest version of the Terms and Conditions on this page at any time. We reserve the right to update, amend or replace any section of these Terms by publishing revisions on our website/application. It is your responsibility to check this page regularly for updates. Your continued access to and use of the website/application after changes are posted counts as your acceptance of those revisions.

SECTION 1 - ONLINE STORE TERMS

By accepting these Terms, you agree not to use our products for any illegal or unauthorised purposes. You also agree not to breach any laws in your jurisdiction while using our Service, including copyright laws.

You must not transmit worms, viruses or any code with destructive properties. Any breach or violation of these Terms will result in immediate termination of your Service access.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to any user at any time, for any reason.

You acknowledge that your content (excluding credit card information) may be transmitted without encryption. This transmission may (a) travel across multiple networks; and (b) undergo adjustments to comply with the technical requirements of connecting networks or devices. Credit card details are always encrypted during network transmission.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact information on this website/application used to deliver the Service, without our explicit written permission.

Headings used in this agreement are for convenience only and will not limit or affect the interpretation of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not liable if information published on this site is inaccurate, incomplete or outdated. All materials on the site serve general reference only and should not be used as the sole basis for decision-making without consulting primary, more accurate, complete or up-to-date information sources. You use the content on this site entirely at your own risk.

This website may contain historical data. Historical information is not real-time and is provided solely for your reference. We reserve the right to modify site content at any time, but we have no obligation to update information on the site. You agree to monitor our website for content changes.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Product prices are subject to change without prior notice.

We retain the right to modify or discontinue the Service (or any part of its content) at any time, without notification. We shall not be liable to you or any third party for any modifications, price adjustments, suspension or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services are only available for purchase online via our website/application. Stock for these items may be limited, and returns or exchanges are only permitted under our Return Policy.

We make every effort to accurately display product colours and images shown in our store. However, we cannot guarantee that the colour display on your computer monitor will be precise.

We reserve the right (but are not obligated) to restrict product or service sales to specific individuals, geographic regions or jurisdictions, and we may exercise this right on a case-by-case basis. We also retain the right to limit the quantity of any products or services we offer. All product descriptions and pricing may be revised at any time without notice, at our sole discretion. We may discontinue any product at any time. Any product or service offer on this site is invalid where prohibited by law.

We do not warrant that the quality of products, services, information or other materials you purchase or obtain will meet your expectations, or that any errors within the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to reject any order you place. At our sole discretion, we may limit or cancel purchase quantities per person, per household or per order. These restrictions may apply to orders placed under the same customer account, using the same credit card, or sharing identical billing and/or shipping addresses. If we modify or cancel your order, we will attempt to notify you via the email or billing address/phone number submitted when placing the order. We may restrict or block orders that we believe, in our judgment, are placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all orders placed at our store. You also agree to promptly update your account details, including your email address, credit card numbers and expiry dates, so we can complete transactions and contact you when needed.

For further details, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may grant you access to third-party tools, over which we have no monitoring, control or input.

You acknowledge and agree that we provide access to these tools on an “as is” and “as available” basis, without warranties, representations or conditions of any kind and without our endorsement. We accept no liability arising from your use of these optional third-party tools.

Your use of third-party tools available on our site is at your own risk. You should confirm that you understand and accept the terms set by the relevant third-party provider before using their tools.

We may launch new services and features through the website/application in the future, including new tools and resources. Such new functions will also be subject to these Terms and Conditions.

SECTION 8 - THIRD-PARTY LINKS

Some content, products and services available via our Service may include materials supplied by third parties.

Third-party links on this site may redirect you to external websites that are not affiliated with us. We are not responsible for reviewing or evaluating their content or accuracy, and we provide no warranty and accept no liability for any third-party websites, materials, goods or services.

We shall not be liable for any loss or damage connected to purchases or use of goods, services, resources, content or other transactions completed on third-party websites. Please carefully read the policies of those third parties and ensure you understand them before making any transactions. All complaints, claims or questions about third-party products should be directed to the relevant third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If we request specific submissions from you (such as competition entries), or you voluntarily send us creative ideas, suggestions, proposals, plans or other materials online, by email, post or other methods (collectively referred to as “comments”), you grant us the right to edit, copy, publish, distribute, translate and use these comments in any media, at any time and without restriction.

We are under no obligation to: (1) keep your comments confidential; (2) pay compensation for submitted comments; or (3) reply to your comments.

We may (but are not required to) monitor, edit or remove content that we determine, at our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, objectionable, infringes third-party intellectual property rights, or violates these Terms.

You agree that your comments will not infringe any third-party rights, including copyright, trademark, privacy, personality and other proprietary rights. You further agree your comments will not contain libellous, unlawful, abusive or obscene material, or computer viruses and malware that could disrupt the operation of our Service or related websites/applications. You may not use a fake email address, impersonate another person, or mislead us or third parties about the source of your comments. You are fully responsible for all comments you submit and their accuracy. We take no responsibility for comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information via our online store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, content on our site or within the Service may contain typographical mistakes, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, shipping fees, delivery timelines and stock availability. We reserve the right to correct such errors, inaccuracies and omissions. We may update information or cancel orders without prior notice (even after you have submitted your order) if any information on the Service or related website/application is incorrect.

We have no duty to update, amend or clarify information within the Service or associated websites, including pricing information, except where required by law. The absence of a specified update schedule for the Service or our website does not indicate all information has been revised.

SECTION 12 - PROHIBITED USES

In addition to other restrictions listed within these Terms, you are forbidden to use the site and its content for the following purposes: (a) Any unlawful activity; (b) Soliciting others to carry out or join unlawful acts; (c) Violating international, UK regulations or local laws and ordinances; (d) Infringing our intellectual property rights or the intellectual property rights of other parties; (e) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) Submitting false or misleading information; (g) Uploading or transmitting viruses or other malicious code that may disrupt the functionality of our Service, related websites, other websites or the internet; (h) Collecting or tracking other people’s personal data; (i) Sending spam, phishing, pharming, pretexting, spidering, crawling or scraping data; (j) Any obscene or immoral activities; (k) Interfering with or bypassing the security features of our Service, related websites, other websites or the internet.

We reserve the right to terminate your access to the Service or related websites/applications if you breach any of these prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that results obtained from using the Service will be accurate or reliable.

You acknowledge we may suspend the Service indefinitely or cancel it entirely at any time without notice. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through it are provided to you on an “as is” and “as available” basis (except where explicitly stated by us). No representations, warranties or conditions of any kind, express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement apply.

Under no circumstances shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for injuries, losses, claims, or any direct, indirect, incidental, punitive, special or consequential damages of any kind. This includes lost profits, lost revenue, lost savings, data loss, replacement costs and similar damages, whether arising from contract, tort (including negligence), strict liability or otherwise. This applies to claims arising from your use of the Service or products purchased through the Service, and any other claims connected to your use of the Service or products, including errors or omissions in content, or any loss or damage incurred from using the Service or content or products published, transmitted or otherwise made available via the Service — even if we have been advised of the possibility of such damages.

Since some jurisdictions do not allow exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by local law in those regions.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless us, our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any third-party claims or demands (including reasonable attorney fees) arising out of your breach of these Terms and Conditions or referenced documents, your violation of any law, or infringement of a third party’s rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is ruled unlawful, void or unenforceable, that provision shall still be enforced to the maximum extent allowed by applicable law. The unenforceable part will be treated as removed from these Terms. This ruling will not affect the validity and enforceability of all remaining clauses.

SECTION 16 - TERMINATION

The obligations and liabilities of both parties incurred before the termination date remain valid after the agreement ends.

These Terms remain effective until terminated either by you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or simply by stopping your use of our website.

If, in our sole judgment, you fail or we suspect you have failed to comply with any clause within these Terms, we may terminate this agreement immediately without prior notice. You will remain liable for all outstanding payments up to the termination date, and we may deny your access to all or part of our Service.

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted on our site relating to the Service form the full agreement and understanding between you and us, governing your use of the Service. They supersede all previous or contemporaneous oral or written agreements, communications and proposals between you and us, including earlier versions of these Terms.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

At checkout, your payment page and card statement will show a billing descriptor including “Serviceon.com” and a country code such as “HK”, “UK”, etc. All purchases are processed by our corresponding entity as indicated by the country code on your billing statement and are subject to the local laws of Hong Kong. These Terms of Service and any separate agreements under which we provide services shall be governed and interpreted under the laws of Hong Kong.

SECTION 19 - CHANGES TO TERMS AND CONDITIONS

You can view the latest version of the Terms and Conditions on this page at any time.

At our sole discretion, we reserve the right to update, modify or replace any section of these Terms by publishing updates on our website/application. It is your responsibility to check our website regularly for revisions. Your continued access to and use of our website/application or Service after updates are posted means you accept the revised Terms.

SECTION 20 - CONTACT INFORMATION

If you have any questions or concerns regarding these terms, please contact us by email: [email protected] or [email protected]