Return & Refund Policy

Thank you for your purchase! We hope you love your order. Should you not be fully satisfied for any reason, you may return the item to us. Read the full return policy details below.

RETURNS

To qualify for a refund, you must send back the product within 30 calendar days from your purchase date. The product has to remain in its original received condition and free from any damage.

RETURN PROCESS

To initiate a return, please get in touch with customer service to receive your return address. Once you obtain the address, securely pack the product in its original packaging and include your proof of purchase.

Return shipping is complimentary in certain scenarios. If your return is not caused by a mistake from serviceon.com, return shipping costs will be subtracted from your refund.

We process and ship orders within 1–3 business days. If you wish to cancel your order, please submit your cancellation request before shipment. Once your order has been dispatched, cancellation will no longer be available. While our website does not set a fixed cancellation deadline, only orders cancelled prior to shipping can be cancelled successfully.

REFUNDS

After we receive and inspect your returned item, we will proceed with your refund or exchange request. Please allow a minimum of 30 days from the date we receive your package for return or exchange processing. Refunds may take 1–2 billing cycles to show up on your credit card statement, depending on your card issuer. We will send you an email notification once your return has been processed.

NOTE

If the return is initiated due to the customer’s reasons, the customer shall cover the shipping cost. The exact fee is determined by the courier you select. If we send damaged or incorrect items due to our error, you do not need to pay for the return shipping fee.

EXCEPTIONS

The following items are non-returnable and non-exchangeable:

  • Perishable goods
  • Intimate apparel
  • Gift cards
  • Custom-made products
  • Digital goods

For defective or damaged merchandise, please contact us using the information below to arrange your refund or exchange.

QUESTIONS

Should you have any enquiries regarding this return policy, feel free to email us: [email protected] or [email protected]