Have questions, feedback, or need further details?

Can’t find answers on our info pages, or anything remains unclear? Email us at [email protected] or [email protected]. Please provide your full name, phone number and city of residence. For after-sales support, kindly attach photos of your product.

Customer Service Hours Monday – Friday: 9:00 AM – 5:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: Closed

We reply within 48 hours, excluding public holidays.

Frequently Asked Questions

Q: How long will delivery take? A: Orders normally take an average of 3–7 days to be processed before shipment. We will try our best to ship out your package as quickly as we can. After dispatch, estimated delivery takes 14–30 days, depending on your destination country or region. Please account for holidays which may cause delivery delays.

Q: What is your return policy? A: Once we receive and inspect your returned item, we will proceed with your refund or exchange request. Please allow a minimum of 14 days after we receive your product for return or exchange processing.

Q: How do I reach you about my order? A: You may send emails to [email protected] or [email protected], or fill out the contact form on this page.